Feb. 14, 2021

Seasonal Customer Care Specialist - Work From Home - Tennessee

Nordstrom Memphis, Tennessee

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day. As a Customer CARE Specialist, you will be an Ambassador for Nordstrom, handling real-time phone calls, e-mails, and live chats from customers in a virtual environment. \- Passion for providing excellent customer service \- A talent for critical thinking and problem solving \- The ability to multi-task at a high level and manage time effectively \- Great verbal and written communication along with active listening skills \- A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment \- Strong professional and personal accountability - both are critical to your success in a virtual environment \- Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors \- The ability to work an 8-hour shift and set schedule, with required overtime as business needs require \- A quiet, distraction free, secure home workspace \- 6+ months experience within a customer service facing environment required \- The ability to obtain the following technical requirements prior to start date - which is a week prior to training \- Two (2) 19-inch or greater monitors with built in DVI connections \- USB mouse and USB ergonomic keyboard \- Headset/Mic combination - USB connected \- Webcam - USB connected \- High Speed Internet: Minimum upload speed 15 MB and Minimum download speed 2 MB/s

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