SALES SUPERVISOR - MONTECITO

In the absence of Store Management, the Sales Supervisor is charged with overseeing the store staff, and is the most senior presence in the store. Consistently ensure customers are number one store priority Assist sales associates in suggesting additional merchandise to clients Suggestive sell through styling and product and luxury furniture industry knowledge Incorporate James Perse lifestyle into the selling ceremony Consistently build and develop client base Schedule client appointments Proactively network and build clientele base Customer Service: Warmly greet all customers with a sincere welcome Assist Store Management in ensuring that the store staff consistently prioritizes the customer’s experience in the store Facilitate consignments and client appointments based on customers’ needs and requests Consistently elevate the level of customer service inside the store to set the James Perse brand apart from its competitors Support the staff in creatively individualizing the customer experience Supervisory Responsibilities: Encourage collaboration amongst all team members Ensure all aspects of the business are managed and maintained in the absence of Store Management Conduct store meetings (i.e. morning meetings) in the absence of Store Management Satisfactorily resolve customer issues and/or complaints Ensure that the sales floor is appropriately covered Ensure that the staff’s floor presence appropriately represents the James Perse brand Assist Store Management in recruitment efforts to source exceptional talent for the James Perse brand Assist Store Management in the onboarding of new staff members and on-going training of existing staff members Support Store Management in clearly articulating the company’s expectations to the staff Assist Store Management in follow-up and monitoring of store staff in the achievement of goals Hold the staff accountable through coaching and counseling in partnership with Store Management Operational Responsibilities: Open and close the store and oversee all open and closing procedures Maintain store standards (cleanliness, maintenance, etc.) In the absence of Store Management, the Sales Supervisor is responsible for managing the store team. Our collections are sold in over 40 JAMES PERSE boutiques, as well as in fine department and specialty stores around the world. We appreciate your interest in our company and look forward to hearing from you.