March 31, 2021

Order Fulfillment Associate

Saks OFF 5TH Mebane, North Carolina

job description What This Position Is All About:Discover how we lead the market as the premier luxury-value destination by experiencing our assortment of brands and learning about the quality of our products alongside a team of proud innovators within the retail landscape. As a Fulfillment Associate, you will be the behind-the-scenes driving force of our retail sales by helping execute our customers’ online and store order requests. If you are up for the challenge, then this opportunity is right for you!Who You Are:Hardworking individual who enhances the customer experience by executing flawless order fulfillmentPassionate and enthusiastic logistics expert with an exceptional work ethic Natural problem-solver who contributes to a collaborative work environment that encourages creative thinking and innovationAchieve results through teamwork and by exhibiting strong interpersonal skillsAble to establish positive interpersonal relationships with the ability to garner cooperation in challenging situationsAdaptable to change and consistently able to deliver exceptional results with limited guidanceConsistently brainstorm and share ideas to resolve both simple and complex conflicts while maintaining a keen eye for detailYou Also Have:High school diploma or equivalentStrong organizational skillsAbility to work effectively using electronic fulfillment system & inventory management systemsPrior Fulfillment experience preferredRetail experience preferredExperience working in a fast-paced, high-volume environment Capability to lift objects (up to 20lb) with or without reasonable accommodationAbility to stand and walk for prolonged periods of time, and be comfortable squatting, kneeling, and crouchingAbility to work effectively with peers and supervisors to accomplish tasksFlexibility to work evenings, weekends and public holidaysAs The Fulfillment Associate, You Will:Primarily execute order requests including location, packing and shipping of the merchandise while maintaining an overall exceptional customer experience.Achieve individual and store goals for “Ship from Store” and “Store to Store” productivity while complying with fulfillment standards and procedures.Drive omni-channel Net Promoter Score/Voice of Customer Score by providing exceptional customer service.Ensure Fulfillment Area standards are maintained in an organized and clean manner.Fold merchandise, remove sensor tags, and pack and ship orders according to company policy. Work in partnership with Asset Protection to identify inventory inaccuracies and shortage opportunities created through the incorrect ticketing of merchandise, and identify discrepancies in On-Hand Units. Thank you for your interest with HBC.

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