Department Manager - Paseo De Gracia

INTRODUCTIONFounded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. Coach and provide feedback to the team as necessary to ensure all customers serviced in the department are given the full Burberry Experience in line with brand strategies.Set performance targets and drive department productivity and profitability e.g. conversion rates, sales, UPT, AUR, customer data capture etc.Plan your department schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right timeDevelop relationships and communicate effectively with relevant merchants for the departmentDemonstrate thorough knowledge of the luxury retail market and current fashion trends; show passion in visiting competitive brands’ stores and studying their collections.Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team.Uphold and communicate the company culture and bring to life Burberry’s core values – Protect, Explore, Inspire. Be the brand ambassador and serve as a specialist for your department’s product categories by exhibiting passion for the Burberry brand, strong product knowledge, experience and deliver sound advice on the product.Adhere to the merchandising guidelines and maintain the highest standards of housekeeping and retail standards within the store.Embrace brand messages and cascade company communications to all members of your department.Demonstrate the Burberry Leadership behaviours when dealing with all areas of the store and business PERSONAL PROFILEAbility to demonstrate excellent leadership and people management skills.