Temporary Support Associate

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. The Temporary Support role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap and stockroom. Responsible for: Creating a 1st impression Greeting the customer with a smile and eye contact and offering your name Interacting genuinely and naturally with the customer Engaging customer in verbal and non?verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader) Reading cues and determine customers needs Conducting email/name capture Maintaining SKU integrity Maintaining Cashwrap organization and cleanliness Suggesting multiple add?ons and selling gift cards Maintaining media and cash accurately and in compliance with Coach policy e., credit card imprints, traveler check signatures, personal checks with phone number and address Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment Delivering product purchases to the customer appropriately Creating a lasting impression by thanking the customer and giving them a reason to return Representing Coach brand appropriately (dress, appearance, demeanor) Demonstrates the following Knowledge, Skills, Abilities, and Attitudes: Polite and friendly Positive attitude and energy Takes ownership of role High level of personal and professional integrity Highly collaborative Appropriate sense of urgency Remains balanced and focused and maintains composure under pressure Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors) Comfortable with technology Willingness and ability to learn new technology?based procedures Understanding of basic computer system operations Ability to handle customer concerns and answer their questions appropriately Ability to partner with management appropriately on customer issues Ability to multitask and prioritize Ability to adapt to each customer/ their needs and their style/ relate to their experience Ability to be efficient without compromising customer service Ability to speak knowledgeably and with confidence about product Ability to communicate clearly to a wide variety of customers and overcome language barriers Ability to impact customer decisions Knowledge of when to be flexible and switch gears Knowledge of store policies and procedures Knowledge of and support of the “porter program” policies Our Competencies for All Employees Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.