TEAM COORDINATOR - Miami Design District

Together, we’ll create the real fabric of Gucci. This person must possess a positive attitude, excellent communication skills and a passion for the brand. Key AccountabilitiesSales Support     * Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store, directing them to an available Client Advisor or Lead Client Advisor;     * Support the team in the selling process, ensuring the highest level of client experience;     * Assist Client Advisors in preparing for VIG client appointments, prepare consignments, and close transactions;     * Provide dressing room support to Client Advisor and Client;     * Answer, direct and transfer calls with exceptional level of professionalism;     * Understand client needs to assist in escorting them to the proper department;     * Interact with clients to ensure an elevated shopping experience.POS     * Support with the packing and payment process;     * Facilitate store transfer requests, charge sends, and product inquiries;     * Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information.Inventory     * Assist the sales staff in pulling different styles and sizes from stock;     * Support with store cycle counts, scheduled inventories, and reconciliation with direction from the Store Director/Team Manager – Operations.General     * Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork;     * Knowledgeable of all Gucci products and company policies, specifically on credit, sales, and customer service.Key Requirements     * At least 2 years of experience in luxury retail, hospitality, or customer service-related industry;     * Experience operating a POS system, a plus;     * Excellent interpersonal and communication skills;     * Strong understanding of customer service needs and priorities;     * Ability to multitask, with a strong attention to detail;     * Familiar in Microsoft Word and Outlook;     * Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.Key Pillars for Ways of Working     * Execute the mission of the role with a Radically Client-Centric mindset;     * Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;     * Be Relentlessly Creative and approach challenges with an innovative mindset;     * Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.Key Behaviors to Amplify What We DoExploreConsiderate Thinker     * Sees the big picture and understands how own actions and decisions impact others and the organization as a wholeSolutions Developer     * Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutionsDeliverAccountable Achiever     * Actively gets things done, raising the bar for performance, and taking accountability for own actionsAgile Advocate     * Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goalsConnectConnection Builder     * Builds trust-based relationships across boundaries and encourages collaboration     * Adapts own style to communicate impactfullyPeople Enabler     * Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniquenessBuildContinuous Learner     * Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfortTalent Builder     * Provides constructive and on-going feedback, coaches and helps others to achieve their full potentialWork Authorization     * Qualified candidates must have the proper work authorization to work in the United StatesAccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com. Please only send inquiries concerning requests for reasonable accommodations.