The Sr. Manager’s success is measured by our ability to effectively execute and balance an elevated experience for our customers (and associates) with strong sales and financial performance. The leader in this role actively contributes to strategic operational initiatives as well as daily business decisions. The successful individual will leverage their proficiency in strategic leadership and customer service operations to... Design processes that model The Coach Experience sales and service protocols, increase efficiency, and support accelerated growth. Lead and develop a high performing and motivated team of leadership and service professionals, building the necessary knowledge, skills, and capabilities to execute our business strategies and maintain the highest level of customer and employee satisfaction. Partner with Training & Quality Assurance Leadership to execute on-going initiatives to support improved performance and associate development.
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