Manager for Coach Customer Care will be responsible for leading a multi-channel retail contact center, located at our distribution center in Jacksonville, FL. This position is responsible for the implementation and execution of brand-enhancing customer service initiatives, while developing and leading a team of service professionals to achieve departmental goals. The Sr. Manager’s success is measured by our ability to effectively execute and balance an elevated experience for our customers (and associates) with strong sales and financial performance. The successful individual will leverage their proficiency in strategic leadership and customer service operations to... Lead and develop a strong, motivated team of leadership and service professionals, building the necessary knowledge, skills, and capabilities to execute our business strategies and maintain the highest level of customer and employee satisfaction.
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