June 29, 2020

SHARED SERVICES CENTER ADVOCATE

Kohl's Menomonee Falls, Wisconsin

Build and strengthen engagement by finding the right solutions to meet Internal and External Customers’ needs. Supports inquiries from Associates (current and former) and Applicants through a variety of channels including phone, email and chat Resolves inquiries through identification of solutions that best fit the situation Identifies solutions based on procedures, knowledge base and other best practices Takes ownership of the Customer experience by efficiently resolving Customer’s needs Uses system knowledge to navigate/search for answers Accurately documents solutions to issues to expand knowledge base and improve consistency Applies available resources to satisfy Customers needs Able to identify and solve functional …

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