As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies. Set the pace and standard to deliver excellent service to customers Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions. Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans.
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