For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. In addition, they may perform other customer service duties to support the store team, as needed. While required to perform some operational tasks to appropriate service customer needs (~25% of time), the main focus of this role is to support and deliver Service Excellence (~75% of time) Responsibilities & Duties 1\. Contribute to team's success \- Support the use of tools to meet customers' needs (i.e. CONNECT, appointment tool) \- Steps in as a partner to enhance and expedite the customer experience and support Fitting Room experiences when available \- Transitions customer to appropriate associate based on service needs
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