Senior Customer Service Representative

For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family. We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. • Ability to work well and consult with associates at all levels and contribute to a positive work environment. Our Senior Customer Service Representatives are responsible for all aspects of the customer experience with multiple responsibilities, but not limited to: • Assisting management with register opening and closing procedures and monitoring cash handling, performing audits and end of shift drawer counts, following all standard operating procedures for handling customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents • Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs.