Sales Lead-ANN

About us LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Responsibilities will include: Providing exceptional client services, operating as the Manager on Duty in the absence of a manager, performing operational and transactional functions, handling client service issues, issuing approvals for desk transactions as well as opening and closing the store. Primary Responsibilities/Accountabilities: • Embraces our values & sets an example through his/her behaviors • Responsible for compliance with all ANN INC. practices and procedures • Additional responsibilities as assigned by the Store Manager or Co-Manager Sales Lead Responsibilities In addition to Sales Associate roles of providing excellence in delivering the Client Experience, the Sales Lead is responsible for supporting the Store Manager and CO-Manager in overseeing the operational functioning of the store including, but not limited to: • Supporting the business strategy & adjusting to effectively reach goals • Driving revenue by proactively managing the client experience while effectively performing Manager On Duty responsibilities – Assuming the MOD role when Store Manager/Co-Manager is not on the floor • Utilizing tools to ensure a client-focused team environment • Driving volume & anticipating clients’ needs while communicating store metrics & individual performance to motivate associates • Coaching Associates “in the moment” on client interactions & performance to maximize productivity & capture client opportunities • Possessing keys to the store, performing opening and closing procedures in the absence of management (e.g., opening/closing registries, opening checklists, bank deposits, filling in, recovery, cleaning, retrieves/send email, review AT Web, accepts/receives shipment • Assuming PIN and signature privileges for register functions requiring approval • Utilizing reports to make effective merchandising decisions & style the store in Division standards • Leveraging tools, assessing and taking action to drive operational excellence through Standard Operating Procedures (SOP’s) • Ensure optimal coverage and productivity in all areas of the store through scheduling appropriately • Complete daily tasks to ensure store runs smoothly and meets all ANN INC. standards and guidelines • Reports to work as scheduled; records time worked accurately by using ANN INC.’s Time and Attendance system; remains flexible to the needs of the business • Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction.