Retail Contingent

Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style. Selling and Service Ensures all daily tasks are completed without negatively impacting service or Coach standards Sensitive to customers’ needs and tailors approach by reading cues Follows up with customers consistently and genuinely to influence/close the sale Works with multiple customers simultaneously and breaks away as appropriate Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors Flexes personal selling techniques to contribute to overall store financial results Demonstrates Coach’s Selling and Service expectations at all times Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style Meets customer needs through solution-oriented and forward thinking Workplace and Environment Promotes and endorses a team selling environment Handles and offers solutions to customer issues appropriately and involves a manager when necessary Maintains a calm and professional demeanor at all times Is adaptable and flexible to change Represents Coach as a brand ambassador at all times Welcomes feedback and adapts behaviors as appropriate Takes initiative; has a high-level of ownership and accountability for individual results Demonstrates confidence when working with customers Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors Creates enthusiasm and positivity for a shared vision and mission Operations Processes shipments as needed Replenishes inventory on sales floor as needed Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner Additional Requirements Physical: Ability to communicate effectively with customers and team. Coach is an equal opportunity and affirmative action employer Our Competencies for All Employees Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.