PT Sales Lead

Overview : Sales Generation and Performance • Responsible for achieving individual and store sales and productivity performance goals: • When acting in capacity as manager on duty, communicates store and individual goals to all associates and uses metric results to motivate and coach to behaviors Identifies and celebrates individual and team successes • Builds customer loyalty by creating genuine connections with customers, achieving J Jill Credit Card and Email capture goals, and assisting with company sponsored outreach events • Works with customers to resolve merchandise and customer service issues timely and effectively, ensuring positive customer experience and continued customer loyalty Coaches Store Team • Promotes a positive and energetic store atmosphere of teamwork as well as individual associate contribution: • Acts as a Sales Floor Leader and a role model to ensure all customers are delighted and segment selling goals are achieved • Encourages store associates to try on new styles to enhance product knowledge, assist customers in building great outfits and project the J. Jill brand image • Ensures customers are encouraged to try on items and associates are genuinely advising to help her build her wardrobe in the fitting room • Assists in training new associates, with particular focus on product and customer experience Visual Merchandising • Assists with planning and executing floorset and ongoing re-merchandising of store • Ensures excellent visual standards are consistently maintained • Replenishes the sales floor consistently to ensure all sizes and minimum standards are represented on the sales floor Operational Excellence • When acting in capacity of manager on duty, adjusts weekly store schedules if needed to meet customer needs • Utilizes company tools to ensure optimal daily floor coverage and zoning, as well as management of tasks • Participates in all operational areas and functions including: knowledge and implementation of all company policies and procedures, marketing, product replenishment, markdowns and promotions, store cleanliness and backroom organization • Assists with protecting company assets and reduce merchandise shrink by overseeing internal, external and administrative inventory processes according to company procedures • Ensures compliance to company policies and procedures, and federal, state, and local employment laws to ensure a safe environment and protect company assets • Performs all duties in the best interest of the company and brand