To support our North America team we are searching for Personal Shopper based Texas. • Act as the point of contact and ambassador to Mytheresa’s top clients • Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behaviour and preferences • Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base • Grow spend of existing clients – ideally ensure that sales leads are identified, prioritized and executed • Drive and participate in all acquisition opportunities • Create and implement new selling ideas to ensure sales targets are met • Implement an engagement program for new and existing customers who are part of mytheresa.com VIP program. • Responsible for the Pre-Reservation four times a year • Responsible to update the preference sheet/ profile of the customers • Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces • Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers • 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce • Proven record of being a self-starter • Be passionate about our customers – have a true service and 'roll-up-the sleeves' mentality • Love for fashion and technology • Enthusiastic, innovative and creative • Sales-driven • Fluent in written and spoken English and ideally one other language • Organized and detail oriented • Great communicator The salary for this position is $68,000 / year.
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