The Customer Care Support team services internal and external partners as we ensure a seamless transactional journey for our customers. The Operations Manager will mentor others in developing Leadership behaviors and establish a culture talent development at all levels. Manager, Coach Customer Care. The successful individual will leverage their proficiency in strategic leadership and customer service operations to... Lead and develop a strong, motivated team of leaders and service professionals, building the necessary knowledge, skills, and capabilities to execute our business strategies and maintain the highest level of customer and employee satisfaction. Our Competencies for All Employees Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
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