Chico’s FAS is seeking a leader who can help assess current explicit and implied customer satisfaction metrics and lead innovation of measurement tools and methodology to further enhance our insights to action. This position works with a variety of leadership teams to assist them in discovery, ideation, facilitation of brainstorming sessions, creation and execution of programs that drive the adoption of customer insights into their business practices. This role requires demonstrated experience driving action and outcomes: focused execution with a sense of urgency, able to lead through obstacles and consistently achieve targeted deliverables. Collaborates with researchers and analysts across the boutique experience, website and call center teams’ team to develop actionable insights. Collaborates with senior stakeholders to understand business opportunities and to identify and prioritize projects for the UX research team.
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