Business Attributes: • Ability to meet and exceed store sales plan • Demonstrates strong business acumen, strategically forecasts, plans and budgets to the needs of the business (i.e., payroll, staffing events, etc.) Leadership and Development Attributes: • Contributing to long term growth by minimizing turn over, recruiting high level candidates as needed and maintaining and developing a store team of managers and associates able to meet service and sales goals • Fosters an environment of teamwork and collaboration as well as enthusiasm and positivity. Takes initiative; has a high level of ownership and accountability for results of self and others on the team • Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff • Resolves performance problems using appropriate communication, coaching and counseling techniques • Coach, develop and motivate the sales team on a daily, weekly and monthly basis to meet goals and utilizing Company tools such as weekly coaching logs. • Create an elevated and VIP customer experience at every opportunity by offering your name, a beverage and connecting in a genuine and authentic way • Build repeat business by ensuring all client capture tools and strategies around data capture, outreach, and follow up are consistently executed • Meeting customer issues with patience while being solution oriented for the highest good of the client • Provide an individualized and positive experience for all customers entering the store, this includes providing great service, effectively answering any questions, and helping process transactions and returns. You can update your resume or information at any time by accessing your candidate profile.
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