Lancôme Counter Manager

... More » Get top-notch paid training on our product lines as well as learn about new technology, trends, and techniques in the constantly evolving world of beauty. \- Provide an exceptional customer experience by ensuring the customer is always the priority \- Drive top line sales by consistently demonstrating exceptional Selling Skills \- Acknowledge customers in a friendly and helpful manner upon their entry into the area \- Assist Beauty Advisor in converting potential return into a sale through courtesy and professionalism \- Partner with Sales Staff to complete sales and add on items to increase IPT \- Assist in training, coaching, motivating, and developing new and incumbent associates on company policies and procedures, product knowledge, and department productivity goals \- Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results \- Review advertising calendar and ensure proper execution of events \- Ensure accuracy of promotional presentation; communicate advertising and events information to associates \- Assist in the coordination of operational tasks as required such as, putting out new merchandise, sales & event set-up & damages \- Ensure timely processing of new receipts, damages, testers, and return to vendors through delegation to self and staff \- Develop and implement business driving events to achieve department goals \- Supervise proper presentation, organization, storing, and replenishment of stock \- Sell merchandise through effective customer service techniques and professional selling skills \- Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, & special events \- Develop a repeat-business customer base in order to regularly communicate: upcoming events, new merchandise receipts and product replenishment to increase incremental sales \- Participate in physical inventory process \- Demonstrate a professional, can-do attitude \- Maintain high customer readiness standards: deliver a clean, neat and easy- to-shop store environment \- Adhere to Asset Protection and inventory control and compliance procedures \- Ensure shortage prevention initiatives are executed \- Perform these functions in an efficient manner, as directed by the Supervisor \- Regular, dependable attendance and punctuality- Perform other duties as necessary Work Hours: \- Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs. Reasoning Ability: \- Self-starter \- Able to work independently and as part of a team. \- Involves standing for at least two consecutive hours. \- Must be able to multi-task in a fast-paced environment.