Fashion Sales Advisor

**Overview:** As a Fashion Sales Advisor at H&M, you will be responsible for providing exceptional customer service, welcoming and guiding customers through our store, and actively selling our products. **Responsibilities:** • Provide excellent customer service, welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service • Use fashion and product knowledge to provide customers with all the relevant information they need for the best experience • Guide customers through our fashion trends, stories, and products in all areas of the store • Actively promote and sell our products to customers • Representing yourself and the H&M brand positively during all customer interactions • Support with commercial or operational actions to reach sales targets with store management team • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. * Use product and fashion knowledge to share relevant information to customers • Retain and share service, fashion, and store operations knowledge and skills with colleagues • Follow all procedures, routines, and legal requirements in all areas of the store • Give and receive feedback with colleagues to learn, develop, and support each other • Participate in relevant available onboarding, introduction processes, and trainings and courses relevant for your role and future development • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care • Operate fitting room and checkout areas according to best practice and processes • Contribute to a clean and tidy sales floor and back of house (including stockrooms) • Support with garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines • Ensure good stock levels with replenishment routines on sales floor • Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools, etc. (Instore Care App, Click & Collect, Smart Store, etc.) * Support with opening and closing of the store • Following all H&S guidelines and legal requirements applicable to role and responsibilities • *Qualifications:** • As a Sales Advisor, you will be passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • You should also be communicative, creative, and curious, motivated, flexible, decisive, and action-oriented • You should also enjoy working in a collaborative and dynamic environment • You have sales experience working in a dynamic and collaborative environment that you can apply to your role • Experience working with customer service in fashion, retail, or other service-related industries • *Benefits:** • We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe • All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online • Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound • In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP • You can read more about our H&M Incentive Program here • In addition to our global benefits, all our local markets offer different competitive perks and benefits • Please note that they may differ between employment type and countries • We are committed to providing reasonable accommodations for applicants with disabilities • If you require assistance or accommodation during the application or interview process, please contact us at *************************** and use Ask a Question