Fashion Advisor

**Overview:** As a Fashion Advisor at H&M, you will be responsible for providing exceptional customer service, welcoming and guiding customers through our store, and actively selling our products. You will use your fashion and product knowledge to provide customers with all the relevant information they need for the best experience. **Responsibilities:** • Provide excellent customer service: welcoming and guiding customers through the store, supporting them with direct customer service • Guide customers through our fashion trends, stories, and products in all areas of the store • Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives • Representing yourself and the H&M brand positively during all customer interactions • Support with commercial or operational actions to reach sales targets with store management team • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers • Use your product and fashion knowledge to share relevant information to customers • Retain and share your service, fashion, and store operations knowledge and skills with colleagues • Follow all procedures, routines, and legal requirements in all areas of the store • Give and receive feedback with your colleagues to learn, develop, and support each other • Participate in relevant available Onboarding, introduction processes, and trainings and courses relevant for your role and future development • *Qualifications:** • Passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • Communicative, creative, and curious, motivated, flexible, decisive, and action-oriented • Enjoy working in a collaborative and dynamic environment • Sales experience working in a dynamic and collaborative environment • Experience working with customer service in fashion, retail, or other service-related industries • *Benefits:** • Attractive benefits with extensive development opportunities around the globe • Staff discount card, usable on all H&M Group brands in stores and online • Inclusion in our H&M Incentive Program (HIP) • Competitive perks and benefits in local markets • Inclusive, diverse, and equitable workplaces • Access to Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues • Access to a large global talent community • Comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off • Community day to serve your local community • Employee discount at H&M, & Other Stories, and COS