Customer Service Representative - Fashion Specialist (Remote)

The CHANEL Customer Service Representative assists customers in a courteous and professional manner that supports Chanel’s brand standards providing world-class customer service. What You’ll Do Convey energy, excitement, authenticity, and a deep appreciation for the timeless elegance of Chanel Share enthusiasm for Chanel through “love and romance” of products Utilize proactive and intuitive techniques to increase customer experience by providing suggestions for products Retain deep knowledge of Chanel’s products with the ability to convey features and benefits Thrive in an environment with high-performance standards Communicate with clients and exhibit empathy Apply high-quality customer service guidelines and policies Ability to exercise independent judgment and discretion Embrace the commitment to customer service and nourish brand loyalty Requirements High school diploma or equivalent, some college preferred 3+ years of Customer Service experience Contact Center experience Superior verbal and written communication skills Excellent listening skills with the ability to demonstrate understanding of the customer’s needs Strong problem solving Patience and empathy Positive attitude with a customer-service orientation Detail-oriented with a focus on quality and accuracy, ability to multitask Strong sense of urgency and commitment to excellence Able to use effective and probing questioning and listening techniques to identify customer needs Curious, confident, and driven to find solutions to customer issues Able to learn and work independently and exhibit ownership as well as in a team environment Savviness and experience with Microsoft products and cloud technology is essential to use multiple systems Must have a home-office environment, internet connection, USB headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements Currently reside in AZ, FL, GA, IL, IN, MD, NV, NM, NJ, NY, NC, OH, TN, TX, UT, VA, or WI Able to successfully pass a credit, criminal, and employment reference security check Preferred Qualifications Experience with e-commerce retail Experience with luxury brands Genuine passion for fashion, fragrance, cosmetics, and luxury goods Experience providing live chat customer support Benefits 100% Remote/Work-from-Home Paid Time Off Medical, Dental, and Vision Insurance Flexible Spending Accounts Life Insurance, accident/critical illness insurance Growth Potential And More Who We Are At VIPdesk, we believe brand loyalty is built with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. It’s why our team knows how to connect with customers, human to human. We believe that positive energy leads to team member innovation, creativity, and above all, happiness.