Coordinator, Training

Primary Purpose: The Training Coordinator will be responsible for the development and facilitation of all training programs for Coach Customer Care. Primary responsibilities are to create and maintain learning materials, effectively deliver training, evaluate training results, and drive continuous improvement discussions. The successful individual will leverage their proficiency in training to… Conduct two-week new hire onboarding for Customer Care Professionals Lead and/or co-facilitate on-going training needs, to include (but is not limited to): systems, product, policy, and new initiative training Create engaging, informative and effective training for both in-person and remote learning environments Collect feedback on training sessions to use for future improvements to content and presentation Maintain records of training activities, learner progress, and program effectiveness Partner with peers and 3rd party trainers to ensure consistency across training programs Regularly partner with Leadership Team to disseminate data and feedback for agent coaching and development Assume primary responsibility for maintaining the Learning Management system for Customer Care, to include ongoing development and publishing of relevant articles, tools and processes. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.