Client Development Lead- Northpark Center

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Responsibilities & Qualifications Responsibilities & Duties \- Leverages available reports to ensure team of Associates is achieving overall Client Development and selling KPIs \- Executes all Client Development-specific initiatives in-store in partnership with the Group Sales Manager and the Market / Metro Manager \- Implements company initiatives of Customer Cultivation, Omni Selling Tools and Omni Selling and Service \- Performs detailed action plans for the store handed down by the Market / Metro Managers \- Builds close, familiar relationships with top clients and identifies opportunities for store to strengthen Private Client Relations (PCR) experiences \- Assists in coordinating in-store experiences (e.g., fitting room, events) \- Implements and launches PAT tests \- Scales and ensures that in-store roles of the Client Development team are clearly defined and have clear measurements of success \- Provides feedback to the Managers and Directors on how initiatives are progressing \- Coaches and mentors Associates on best practices (e.g., building relationships, personalized communication, product knowledge) \- Partners with Group Managers to monitor performance of team members and identifies opportunities \- Works with Associates to create and track detailed personal goals and action plans in partnership with Groups Sales Manager \- Partners with Market Trainers to receive and deliver on-going training (especially on usage of Omni Selling Digital tools) to new Associates or as refresher to tenured Associates