CLIENT AMBASSADOR - Sawgrass Mills

Achieve sales targets, quantitative and qualitative goals and KPIs with a focus on locals and returning clients Constantly develop clients’ database through Luce app with a significant share of VIC and VVIC Develop individual sales through OTO appointments and clienteling actions Deal with and report all situations regarding client requests and complaints to the Management Team Provide high quality feedback regarding clients to the Management Team Keep informed on business environment, fashion trends and fashion related events across the country and share with colleagues Closely work with stock team to ensure product availability and meet client requests Provide feedback to Store Management and Merchandising Team regarding assortment and best/slow sellers to maximize sales opportunities Ensure seamless execution of the omnichannel client journey Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed Give tailor-made advice, listening clients’ expectations and answering requests Build client portfolio and constantly improve segmentation Engage all clients on product and brand values to develop a long-term relationship Constantly liaise with VIC and VVIC clients to keep them engaged and build long-term relationship Propose ad-hoc clienteling initiatives to Store Management to retain VIC and VVIC Execute with expertise both product presentation guidelines and clienteling attention Follow the guidelines provided by HQs regarding the client journey and loyalty program Maintain display and organization of all areas respecting the visual merchandising standards Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach Facilitate teamwork in all situations by assisting colleagues to provide client experience and achieve goals Act as a point of reference of the department/store by welcoming newcomers and mentoring colleagues with less seniority Support Store Management Team with field coaching of other team members on all OCJ and operational fundamentals Participate in achieving sustainability goals Balenciaga is committed to thriving your professional development within the House or in the Kering group. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.