Brand Experience Lead

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." \- 2-4 years of relevant experience (e.g., events, customer service) \- 4-year degree preferred \- Experience presenting at the executive level \- Strong attention to detail \- Motivated and results-driven \- "Win together" mentality \- Basic proficiency with social media \- Experience with InDesign preferred \- Basic proficiency with MS Office Product Suite, specifically PowerPoint and Word \- Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds \- Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays Competencies Passion for People \- Works well with others, listens effectively, adapts to various working styles, and shares necessary information \- Promotes and provides a collaborative environment for Associates \- Supports coworkers in learning and developing job-related skills \- Partners with People Managers to offer observations on performance of coworkers and identify opportunities for growth \- Takes ownership of internal and external customer problems and resolves them quicklyPassion for Business \- Applies knowledge of internal and external customers and / or market to develop business \- Prioritizes tasks and uses effective time management practices to meet established team deadlines \- Understands how team's work contributes to general department and company goals \- Contributes to and partners with coworkers on accurate and organized completion of work \- Supports coordination of team tasks and activities as needed \- Models perseverance and resilience in a fast-paced, changing environmentPassion for Personal Growth \- Continuously builds skills and knowledge through training, coaching, and career experiences \- Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry \- Conveys energy and enthusiasm for NMG and personal work \- Adapts personal approach in response to diverse situations and people \- Responds to unexpected changes in work environment with creativity and resilience \- Establishes and upholds high personal standards for individual work and environment \- Maintains a customer-centric mentality versus a solely store-centric one This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job.