Branch Operations Associate Manager Fashion Fair

Are you looking for more? We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. In this role you will: • Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions • Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools • Perform operational and customer support tasks • Provide excellent customer service, engage customers in conversations, and build relationships with them • Manage the schedule and the daily operations of the teller line • Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management • Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures • Support customers and employees in resolving or escalating concerns or complaints • Collaborate and consult with branch employees, colleagues, and mid-level managers • Interact directly with customers • Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives • Manage allocation of people and financial resources for branch operations • Mentor and guide talent development of direct reports and assist in hiring talent • This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.