In this role, you will ensure customers receive exemplary service and a positive brand experience. Lead by example to assist in achieving sales goals and KPI’s Assist Store Manager in utilizing reports to identify opportunities (best sellers, product sell through, stock levels, employee productivity) Set measurable performance standards and goals based on Company’s expectations and metrics Work with Store Manager to identify marketing opportunities to build customer base and local market Create additional business opportunities by ensuring team members focus on maintaining strong customer relationships Ensure all associates provide the highest level of customer service to achieve World Class Service standards Ensure staff maintains constant client communication through utilizing their client books and client database Resolve all client problems and complaints quickly and effectively Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective Empower associates to make decisions in the customer's best interest that also support the Company's philosophy Performance Management Skills - Must be able to take responsibility for one's own performance and all teams performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback, and addressing performance problems and issues promptly. *This commission eligible position will receive a generous employee discount at Robert Graham.
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