Anthropologie Associate Store Manager

Location In collaboration with the Store Manager, the Associate Store Manager supports the operations of the store with an emphasis on delivering an engaging and inspiring retail experience. Customer Experience • Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued; empowers the team to drive sales by utilizing key metrics to set team and zoning goals • Actively manages the store environment prioritizing service and sales as the Customer Experience Manager; collaborates with other managers to ensure the leadership team is trained and accountable to the CEM program • Leads the team to provide a frictionless customer experience by utilizing technology to transact in the moment; prioritizes omni services through all channels to exceed customer expectations Leadership + Team Management • Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growth • Collaborates with the leadership team to facilitate thoughtful onboarding for new hires and to drive a strong brand, customer, and store connection • Assists with scheduling process to help manage team availability, requests off, and identification of employee skill set to create an effective schedule that aligns with business requirements • Prioritizes team growth by effectively scheduling time allocated for initiatives; champions brand related initiatives such as the SPARKED Journal, employee recognition, and team-building activities Communication + Relationships • Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives • Fosters a culture of strong communication and teamwork to ensure a seamless balance between customer engagement, operational tasks, and visual priorities • Provides global insight related to the customer experience and provides feedback and suggested solutions to Store Manager or Senior Store Manager • Embraces a culture of development by protecting time with direct reports and consistently delivering feedback for individual personal growth and succession planning