Analyst

Proactively and clearly communicate issues pertaining to their account – both to the DS/Wholesale customer and to the relevant internal business partners. Be a strong partner and Subject Matter Expert (SME) in all aspects of the Drop Ship fulfillment from onboarding a new DS account and order visibility to account portal navigation and account requirements to EDI functionality and order fulfillment Independently analyze to ensure DS/Wholesale order integrity; monitor exception reporting to ensure order visibility and reduce order fulfillment delays and cancellations Ensure DS/Wholesale orders are prepared in accordance to projected fill rate and delivery/ship calendar; and ship on time. Create and deliver monthly/quarterly drop ship metrics of successes, opportunities and go forward plan to activate additional accounts and leverage momentum Develop & maintain a Standard Operating Procedures for DS; identify areas of improvement and recommend effective processes to improve workflow, efficiency and profitability for current and future DS accounts Coordinate and lead in continuous improvement projects that help streamline processes and gain efficiencies in meeting Tapestry Service Level Agreements Uphold and adhere to Sarbanes-Oxley (SOX) controls as it relates to the company’s narrative on revenue protection, approvals, auditing, and claims processing. The outstanding professional will possess… Strong foundation of Order Management experience in a rapidly changing deadline driven Sales, Order Fulfillment, or Customer Service environment Seasoned experience in wholesale, retail or ecomm industry of 3+yrs Intermediate or Advanced level MS Office Working Knowledge of SAP S4 HANA & Microstrategy / Business Intelligence Elevated attention to detail and initiative Analytical, with strong problem-solving abilities and creative resolution skills Excellent verbal and written communication skills with the ability to establish and maintain cross-functional multi-level relationships Ability to work on an individual level, as well as a team environment; develop and cultivate collaborative relationships with internal and external customers. Proactively identify problems before issues occur, ability to provide correct course of action and/or creative solutions and understand the impact of those actions/solutions on the order fulfillment cycle Ability to work and thrive in a multi-brand experience Ability and willingness to organize and lead meetings across multiple teams/levels Ability to utilize multiple internal systems to extract, analyze and act upon business-critical data; able to recognize opportunities to improve and streamline department process and procedures Self-motivation with a strong sense of personal accountability and ownership Experience with Drop Ship/Marketplace accounts or E-commerce preferred Bachelor’s degree preferred Logistical & Supply Chain experience preferred Vendor order portal experience a plus CommerceHub experience a plus Our Competencies for All Employees Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.