1212 - Sales Associate-ANN

About us LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Primary Responsibilities/Accountabilities: • Embraces our values & sets an example through his/her behaviors • Responsible for compliance with all ANN INC. practices and procedures • Additional responsibilities as assigned by the Store Manager, Co-Manager, and Sales Leads Revenue Generation: • Consistently meets or exceeds divisional, store, and individual financial and credit goals while contributing to the store’s overall goals Client Experience: • Provides excellent client service by anticipating the client’s needs, exceeding expectations, and adhering to ANN INC. service experience standards • Acknowledges, interacts and builds relationships with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clients • Addresses client concerns, coming to resolution when possible, and involving management where appropriate • Portrays a gracious, friendly, energetic and engaging manner and is at all times respectful and professional • Takes ownership, solicits and incorporates feedback for professional growth and development – Consistently receives positive, unsolicited client feedback • Communicates effectively with store management, store team, and external clients in person, through written correspondence and over the phone • Builds collaborative and productive relationships by sharing ideas, treats others fairly, with respect, and values differences • Embraces our values and behaviors and inspires team by leading by example through his/her words and actions – Supports an environment of learning and trust by acting as a positive role model • Is responsible for compliance with all Company policies, practices and procedures and all federal, state and local laws Operations: • Completes opening/closing procedures and tasks as directly by Leadership Team with a client focus (e.g. replenishing merchandise; recovering the store and styling rooms; processing shipment including but not limited to: unpacking, hanging, steaming; cleaning including but not limited to: dusting, vacuuming, and removing trash; executing merchandising moves; marketing updates; and completing prices changes.) Takes initiative to build a loyal client base • Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes • Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.’s guidelines • Communication: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates • Accuracy: Ability to handle cash and provide change without error • Schedule: Remains flexible in scheduling that meets the needs of the business • Physical: Ability to lift and carry up to 20 pounds occasionally. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law.