We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The Young Adult Ambassador Program Manager will bring our team closer to our youngest, most diverse, dynamic and influential customer - young adults, age 14-22 - through the development and delivery of a community-based program that drives value for this customer and our business. This program manager will develop and deliver this new and exciting community- based program to support the business in reaching aggressive customer growth and sales goals. This will result in customer generated peer-to-peer content and product reviews that are authentic, unfiltered and in real time to drive word of mouth, brand engagement and sales. A day in the life... \- Develop, launch and run an on-going program to enable understanding of customer values and shopping moments \- Enable community generated content, photography, social shares and product reviews \- Build effective internal partnerships to improve how we serve this customer through product and customer experience \- Understand and monitor under-18 years old regulatory requirements and trends (target customer age 14-22)
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