Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. The successful individual will leverage their proficiency in Customer Care to... The accomplished individual will possess... Minimum of 1 years of reporting and analytics experience in a multi-channel, inbound contact center with strong knowledge of contact center operations; NICEinContact and Salesforce experience a plus Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
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