Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Ability to handle difficult customer situations. Pay Range $24.73 to $36.53 per hour based on experience
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