Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (In-direct) Representing yourself and the H&M Brand positively during customer interactions (Direct) Organize and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards Ensure good garment care, stock levels, and give input on allocation to Store Management and Area teams Perform sales report (KPIs) follow-up, identify and prioritize visual & commercial opportunities in collaboration with Store Management team Create efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management team Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store team We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues We are an inclusive company where you’re encouraged to be yourself at work You will have access to a large global talent community, where career growth and aspirations have no limits We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS There may be additional duties, and responsibilities assigned for this job at the company’s discretion. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. H&M is a part of H&M Group.
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