Visual Keyholder- Tanger Outlets

Position: H&M Visual Keyholder- Tanger Outlets Overall Job SummaryWorking at the heart of a fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. You will actively drive sales in the store and are responsible to implement the Visual Identity. Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint discussions.Fashion KnowledgeEnsure you are up to date with current fashion trendsShare, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standardsDirect Customer ServiceEnsure you meet customer expectations on direct service according to H&M standards.Support the store to achieve an excellent customer experience.Indirect Customer ServiceFollow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.Create a clear red thread from windows to A-area with wearable buying suggestions.Ensure high-quality garment presentation every day together with the store teamMaintain clear customer flow through fixture placement and navigation in line with H&M standardsLaunch and maintain all sales campaigns and activities on time and according to H&M standards.Commercial RoutinesTogether with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgetsAdapt the store planning according to store needs and budget from the Commercial planComplete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunitiesVisual Store Operational RoutinesComplete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestionsComplete all sales floor and window morning routines daily before the store is openEnsure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.Keep visual room organized and safe.Keep all Visual materials in the store current and share information with the team on seasonal changes.Paint & maintain the windows as necessary.TEAMThe Visual Keyholder will support the Store team to enhance the customer and working experience in-store through coaching and Development. Previous keyholder responsibilities preferredYou have the ability to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)