Visual Keyholder Poughkeepsie Galleria

The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards. Your Day to Day • Sales and profit • Fashion Knowledge • Ensure you are up to date with current fashion trends • Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards • Direct Customer Service • Ensure you meet customer expectations on direct service according to H&M standards. • Indirect Customer Service • Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store. • Commercial Routines • Together with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgets • Adapt the store planning according to store needs and budget from the Commercial plan • Complete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities • Visual Store Operational Routines • Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions • Complete all sales floor and window morning routines daily before the store is open • Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset. Together with the Store Management team, the Visual Keyholder will ensure that all legal requirements and H&M policies are fulfilled.