Visual Department Manager

Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Build customer loyalty by being friendly, attentive and respectful of customers Uphold a respectful work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business Demonstrate desire to participate in training and development utilizing all training resources available Demonstrate initiative to cross train in all departments to support bench strength in department leadership Continually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards Lead and execute completion of company directives within appropriate time frames Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners Maintain awareness of all current promotions and process them correctly at the Point of Sale Champion new product launches by being the material expert in new product information Ensure all marketing and promotion signage is up to date and placed correctly Ensure all means of communication (Smart Sheet, email, etc.). This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc. Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager Comply with all company policies and procedures