Visual Department Manager

About the position TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. The Department Manager responsibilities also include: building and inspiring high-performing teams who achieve sales goals, managing payroll within budget, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team/selves accountable for upholding The Paper Store mission statement, standards, and policies. service approach, and consistently delivering World Class ServiceGreet and welcome every customer warmly and with enthusiasmUnderstand customer needs by asking open-ended questionsExplain product features and benefits in relation to the customers’ needs by providing in-depth product knowledgeSuggest additional items to build onto sales by utilizing effective selling techniquesThank the customer sincerely and invite them to return and shop with us againBuild customer loyalty by being friendly, attentive and respectful of customersUphold a respectful work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as requiredDemonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and businessDemonstrate desire to participate in training and development utilizing all training resources availableDemonstrate initiative to cross train in all departments to support bench strength in department leadershipContinually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standardsLead and execute completion of company directives within appropriate time framesDevelop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partnersMaintain awareness of all current promotions and process them correctly at the Point of SaleChampion new product launches by being the material expert in new product informationEnsure all marketing and promotion signage is up to date and placed correctlyEnsure all means of communication (Smart Sheet, email, etc.). This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store eventsComplete all tasks/direction as directed by the Store Team Leader, Merchandiser or District ManagerComply with all company policies and proceduresRequirements