VIP Personal Shopper

Key Responsibilities: • Actively recruit high potentials and develop VIP relationships • Establish and manage portfolio of VIP clients • Actively communicate and provide knowledge of products, trends, and services to VIP clients • Help define action plans for each client and identify new business opportunities • Support team to build an acquisition strategy and actively recruit high potentials • Host client engagement activities and network at VIP events to develop potential clients • Support the store in driving a client-centric mindset • Deliver exceptional client service • Ensure all Dover Street Market standards are maintained • Represent Dover Street Market as an Ambassador of the brand Customer Service and Sales: • Ensuring the very best levels of customer service at all times • Selling, directing, and driving sales • Offering a personalized shopping and styling experience to our clients • Ensuring that customers are added to the DSMLA Database • Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSMLA • Maintaining a Customer Book of key clientele and VIP's • Leading by example when it comes to follow-up and clienteling. • Being able to work on several tasks at a time. Previous experience in selling CDG brands is beneficial • Specific understanding of all collections and stock availability at DSM • Client book of potential new business for DSMLA, as well as bringing existing clientele • Attendance and contribution to relevant trainings (i.e., clienteling, sales development, etc.) is beneficial • Language skills are beneficial • Knowledge of Retail Pro is beneficial • Experience as a Personal Shopper in luxury retail, hospitality, or lifestyle essential • Strong portfolio of VIP clients (at least $1.5m sales/year) • Commercially driven • Excellent client development and communication skills • Deep knowledge of the luxury market