(USA) Store Lead

Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellent customer service (for example, tour to teach); ensuring customer needs, complaints, and issues are successfully resolved within company guidelines and standards; building relationships with associates to ensure proper feedback; and answering questions or providing information to customers and associates. Participates in community outreach programs and encourages and supports associates in serving as good members of the community by establishing and maintaining relationships with key individuals or groups in the community; acting as the representative for the company; presenting the company's perspective to various external organizations following the company's media guidelines; and promoting company- sponsored programs, events, and sustainability efforts to associates, and the local community to emphasize the facility as part of the community. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 20 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing