(USA) Fashion Coach

About the position

The Fashion Coach position involves supervising and developing hourly associates, coordinating job-related activities, leading and developing teams, modeling exceptional customer service, ensuring compliance with company policies, and driving the financial performance and sales of the designated store area. This role emphasizes a culture of belonging, integrity, customer service, and continuous improvement.

Responsibilities

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively promoting a belonging mindset in the workplace and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and promoting a belonging mindset in the workplace.Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.Delivers results while putting the customer first.Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.Drives continuous improvements; is open to and uses new technologies? and skills; and supports others through change.Requirements

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).Nice-to-haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue UniversityCertificate of Completion in People and Business Leadership through Live Better U and Bellevue UniversityGeneral work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firingBenefits

Medical coverageVision coverageDental coverage401(k)Stock purchaseCompany-paid life insurancePTO (including sick leave)Parental leaveFamily care leaveBereavementJury dutyVotingShort-term disabilityLong-term disabilityCompany discountsMilitary Leave PayAdoption and surrogacy expense reimbursementPTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposesTuition, books, and fees are completely paid for by Walmart (through Live Better U)