Do you thrive in roles where you have to roll-up your sleeves, while working with internal and external stakeholders to be successful?Amazon Fashion & Fitness (F2) is seeking a talented, driven and customer-obsessed Sr. Product Manager that will need to be a strategically-oriented individual with strong communication skills, be able to build relationships with internal stakeholders quickly, in addition to being detail-oriented and process driven.The ideal candidate is passionate about driving and creating mechanisms to improve the customer shopping experience. As the Senior Product Manager, Customer Trust, you will be responsible for elevating the shopping experience for customers and brands on Amazon. They are customer-obsessed, adept at using both data and anecdotal evidence to drive innovation, and they draw upon their experience to drive results at scale.This role resides on the Premium team; a part of Amazon Fashion & Fitness (F2). In this role, you will collaborate with Retail vendor managers, tech, marketing, catalog, product quality, brand protection, UX, and partner teams across multiple organizations at Amazon.ResponsibilitiesHas prior product or program management experience and strong understanding on the intricacies of working with strategic, cross-category and cross-GL brands and stakeholder teamsIs a smart, hard-working and a creative person who loves solving difficult business problems and 'getting things done'Can think big to develop and nurture new ideas, while simultaneously applying high standards to weed out ideas that are less impactful, with a healthy disregard for ‘the ways things have been’Is comfortable collaborating and influencing team members, working with development teams and other business groups, and presenting projects to senior leadership on a regular basisHas the ability to partner to build and execute on new initiatives and roadmaps each yearHas the ability to develop a long-term strategy working with external and internal stakeholders, to elevate strategic projects and drive positive customer experienceEarns trust quickly and build relationships stakeholders across the organizationDevelops clear and detailed SOPs and functional requirementsPartners with key stakeholders globally to develop, launch and scale processes that balance Brand needs with Customer trustIs able to analyze and leverage data to assess risk and identify mechanisms to pro-actively mitigate the riskLeverages industry best practices to establish repeatable practices, principles & processesDevelops and communicates our roadmap to stakeholdersBASIC QUALIFICATIONS7+ years of product or program management, product marketing, business development or technology experienceExperience owning/driving roadmap strategy and definitionExperience with end to end product deliveryExperience with feature delivery and tradeoffs of a product3+ years of team management experienceBachelor's degreePREFERRED QUALIFICATIONSExperience relying on analytics and data to cultivate deep customer empathy, shape product decisions and track effectiveness of changeExperience working with a cross-functional team across design, operations, and engineering team to meet high-reaching goalsExperience with SQL and Data AnalyticsAmazon is committed to a diverse and inclusive workplace.
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