TONS — Luxury Client & Operations Associate

About TONS

TONS is Pittsburgh's luxury multi-brand concept store. We carry a tight edit of international designer ready-to-wear, shoes and accessories, bought each season during Paris Fashion Week. Many of these pieces you won't find anywhere else in the city. Our clients include local collectors and clients who shop us online from across the country.

The store itself is part of the experience. Our interior has been featured in Dezeen and Forbes and includes artwork by Alexander Brodsky. We host private appointments, events and brand activations in the space.

The role

We're looking for a luxury retail professional who knows that service at this level is built one client at a time, and that a perfect client experience depends on a perfectly run back of house.

You'll split your time between the floor and operations. On the floor, you'll build relationships with high-value clients, run private appointments and grow your own client book. Behind the scenes, you'll own the details that protect the luxury experience: designer deliveries, inventory accuracy, online orders and presentation standards.

This role is built to grow into Junior Store Manager as you take ownership of the store's daily operations.

What you'll do

Clienteling & sales

Deliver a luxury client experience: personal styling, private appointments, after-sale follow-up
Build and manage your own client book: share new arrivals, reserve pieces, invite clients to events and trunk shows
Know our designers deeply, including their collections, fits, fabrics and stories, and share that knowledge with confidence
Hit personal and store sales goals; keep client profiles and purchase history up to date in our CRM

Luxury operations

Receive designer deliveries: check them against purchase orders, inspect quality, then tag, steam and log each piece
Keep inventory accurate in-store and online through regular counts and stock audits
Handle online orders with the same care as in-store sales: careful packing, insured UPS shipping, client communication, returns
Keep product listings accurate, from photos and descriptions to sizing and availability

Store standards

Maintain visual merchandising, fitting rooms and the stockroom at luxury-house standards every day
Open and close the store; keep the register and cash in order
Support events and private bookings in our space

You'll be a fit if you

Have 1–2+ years in luxury or premium retail: a designer boutique, luxury department store, fine jewelry or watches, or a luxury brand's own store
Are fluent in luxury service: you read clients well, you're discreet, and you follow up without being pushy
Have a real passion for designers and fashion, and want to talk about collections, not just products
Are precise and organized: a mis-tagged piece or a wrong size in a shipped box bothers you
Are comfortable with tech, including Shopify or another POS / e-commerce system, CRM tools, Google Sheets and email
Are available on weekends and during events

Strong advantage: an existing luxury client book in Pittsburgh.

Nice to have: e-commerce or stockroom experience, a styling background, experience with fine jewelry or watches.

What we offer

Competitive hourly pay plus commission on your sales (2-5% range)
Employee discount on the designers we carry
A clear path to Junior Store Manager, with more responsibility and pay as you grow
Exposure to the full luxury business: seasonal buying, brand relationships, client development and events
Training on our designers, luxury clienteling and operations

Pay: $20.00 - $25.00 per hour

Expected hours: 20.0 – 30.0 per week

Work Location: In person