Temporary Support Associate

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. Cashier Role Description‐ Outlet The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. Responsible for: • Creating a 1st impression • Greeting the customer with a smile and eye contact and offering your name • Interacting genuinely and naturally with the customer • Engaging customer in verbal and non‐verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader) • Reading cues and determine customers needs • Conducting email/name capture • Maintaining SKU integrity • Maintaining Cashwrap organization and cleanliness • Suggesting multiple add‐ons and selling gift cards • Maintaining media and cash accurately and in compliance with Coach policy • i.e., credit card imprints, traveler check signatures, personal checks with phone number and address • Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment • Delivering product purchases to the customer appropriately • Creating a lasting impression by thanking the customer and giving them a reason to return • Representing Coach brand appropriately (dress, appearance, demeanor) Demonstrates the following Knowledge, Skills, Abilities, and Attitudes: • Polite and friendly • Positive attitude and energy • Takes ownership of role • High level of personal and professional integrity • Highly collaborative • Appropriate sense of urgency • Remains balanced and focused and maintains composure under pressure • Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors) • Comfortable with technology • Willingness and ability to learn new technology‐based procedures • Understanding of basic computer system operations • Ability to handle customer concerns and answer their questions appropriately • Ability to partner with management appropriately on customer issues • Ability to multitask and prioritize • Ability to adapt to each customer/ their needs and their style/ relate to their experience (ex) • Ability to be efficient without compromising customer service • Ability to speak knowledgeably and with confidence about product • Ability to communicate clearly to a wide variety of customers and overcome language barriers • Ability to impact customer decisions • Knowledge of when to be flexible and switch gears • Knowledge of store policies and procedures • Knowledge of and support of the “porter program” policies Our Competencies for All Employees Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.