Temporary Support Associate

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivitySelling and ServiceEnsures all daily tasks are completed without negatively impacting service or Coach standardsBuilds lasting and loyal relationships with customersSensitive to customers’ needs and tailors approach by reading cuesDrives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customersDemonstrates knowledge of competition and can apply that knowledge to building sales and customer relationshipsDevelops product knowledge skills and remains aware of current collectionsFollows up with customers consistently and genuinely to influence/close the saleWorks with multiple customers simultaneously and breaks away as appropriateDiscusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needsDemonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviorsFlexes personal selling techniques to contribute to overall store financial resultsTakes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goalsInfluences customers’ purchase decisions by balancing patience and assertivenessDemonstrates Coach’s Selling and Service expectations at all timesCreates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to styleUnderstands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tacticsBuilds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplaceMeets customer needs through solution-oriented and forward thinkingCreates personal sales and clienteling strategies in partnership with the management teamUnderstands organizational objectives and makes decisions that align with the Company priorities and valuesWorkplace and EnvironmentPromotes and endorses a team selling environmentHandles and offers solutions to customer issues appropriately and involves a manager when necessaryUtilizes Company tools to keep self-informedCreates short and long-term strategies to achieve personal metrics and performance goalsMaintains a calm and professional demeanor at all timesIs adaptable and flexible to changeRepresents Coach as a brand ambassador at all timesWelcomes feedback and adapts behaviors as appropriateTakes initiative; has a high-level of ownership and accountability for individual resultsDemonstrates confidence when working with customersFosters and environment of teamwork, trust and collaboration with peers, customers and supervisorsCreates enthusiasm and positivity for a shared vision and missionOperationsProcesses shipments as neededReplenishes inventory on sales floor as neededLeverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goalsAdheres to all retail policies and procedures including POS, Operations and Loss Prevention proceduresCompletes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely mannerAdditional RequirementsExperience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.Education: High school diploma or equivalent; college degree preferred.Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)Physical: Ability to communicate effectively with customers and team. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.