Temporary Support Associate - Outlets at Wind Creek Bethlehem

Coach is a global fashion house founded in New York in 1941. Selling and Service • Engaging customer in verbal and non-verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader) • Understands organizational objectives and makes decisions that align with the Company priorities and values • Creates personal sales and clienteling strategies in partnership with the management team • Meets customer needs through solution-oriented and forward thinking • Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace • Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style • Demonstrates Coach’s Selling and Service expectations at all times • Influences customers’ purchase decisions by balancing patience and assertiveness • Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals • Flexes personal selling techniques to contribute to overall store financial results • Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors • Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs • Follows up with customers consistently and genuinely to influence/close the sale • Develops product knowledge skills and remains aware of current collections • Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships • Sensitive to customers’ needs and tailors approach by reading cues • Builds lasting and loyal relationships with customers • Ensures all daily tasks are completed without negatively impacting service or Coach standards • Meets or exceeds personal productivity goals (selling or processing) Workplace and Environment • Creates enthusiasm and positivity for a shared vision and mission • Fosters an environment of teamwork, trust and collaboration with peers, customers and supervisors • Demonstrates confidence when working with customers • Takes initiative; has a high-level of ownership and accountability for individual results • Welcomes feedback and adapts behaviors as appropriate • Represents Coach as a brand ambassador at all times • Is adaptable and flexible to change • Maintains a calm and professional demeanor at all times • Creates short and long-term strategies to achieve personal metrics and performance goals • Utilizes Company tools to keep self-informed • Handles and offers solutions to customer issues appropriately and involves a manager when necessary • Promotes and endorses a team selling environment Operations • Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner • Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures • Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals • Replenishes inventory on sales floor as needed • Processes shipment/transfers as needed and within Coach standards and timeframes • Scans cartons/transfers and verifies store information is correct • Processes shipment/transfers according to Coach’s productivity standards and timeframe • Sensoring product to standard • Bullets and retickets products as appropriate • Sends out repairs • Processes charge sends/charge holds • Prepares and conducts cycle counts • Manages delete lists • Answers phones • Utilizes walkies and communicates with the Operation Leader when applicable • Maintaining SKU integrity • Maintains Cashwrap organization and cleanliness • Conducts email/name capture • Accurately completes each transaction by identifying sales associate productivity without disrupting the service environment • Creates a lasting impression by thanking the customer and giving them a reason to return Additional Requirements • Experience: 1- 3 years of previous selling experience in a luxury retail service environment preferred. Our Competencies for All Employees Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Visit Coach at www.coach.com.