Temporary Sales Associate

## Company presentation Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. ## Job description \- Ensures all daily tasks are completed without negatively impacting service of Coach standards \- Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools \- Understands the positive sales impact staffing has on the business; recruits accordingly \- Works with the Store Manager and/or Associate Manager to protect and drive the needs of the business at all times \- Develops both self and individual product knowledge skills and remains aware of current collections \- Encourages team to build long-term relationships with customers to drive business \- Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking and partners with the Store Manager and/or District Manager when appropriate \- Sensitive to customer and team's needs and tailors approach by reading cues \- Influences customer's purchase decisions by balancing patience and assertiveness \- Coaches team on how to incorporate trends into their selling experience with customers \- Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives) \- Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style \- Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace \- Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics \- Develops a clienteling strategy in partnership with the Store Manager and Associate Manager(s); implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Manager and Associate Manager(s) \- Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers \- Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals \- Productivity Management: holds sales team accountable for personal productivity \- Sales/productivity goals: communicates goals for the team in partnership with the Store Manager and/or Associate Manager(s), tracks store's performance at all times and achieves sales through team \- Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers \- Works with Store Manager and/or Associate Manager to flex store business strategies and personal selling techniques to contribute to overall store and financial results \- Enforces sales strategies, initiatives and growth across all categories \- Endorses, models and develops team to deliver Coach's Selling and Service expectations \- Understands organizational objectives and makes decisions in partnership with the Store Manager and Associate Manager(s) that align with Company priorities and values Workplace and Environment \- Recruits, interviews, on boards and works closely with the Store Manager on strategies to retain top talent \- Works with the Store Manager and Associate Manager(s) to create a talent bench strength by actively recruiting and interviewing candidates \- Resolves performance problems using appropriate communication, coaching and counseling techniques \- Evaluates performance of all associates and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff in partnership with the Store Manager and Associate Manager \- Recognizes and values individual performance and communicates appropriately \- Delegates and empowers others \- Utilizes Company tools to keep self-informed \- Uses available resources to make informed decisions and takes appropriate partners when necessary \- Creates short and long-term strategies to achieve personal metrics and performance \- Fosters an environment of teamwork and collaboration \- Maintains a calm and professional demeanor at all times \- Welcomes feedback and adapts behaviors as appropriate \- Switches gears based on the needs of the business both seamlessly and pro- actively \- Is adaptable and flexible to change \- Acts as advocate for the team and Brand \- Builds trusting relationships with peers and team \- Approaches challenges in direct and timely manner and partners with the Store Manager and/or Associate Manager(s) \- Takes initiative; has a high level of ownership and accountability for results of self and others \- Demonstrates confidence when leading the team and managing the store \- Leads by example \- Creates enthusiasm and positivity for a shared vision and mission Operations \- Leverages Coach's tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals \- Adheres to all retail policies and procedures including POS and Operations procedures \- Understands and uses all retail systems and reporting tools \- Maintains interior and exterior upkeep of the building with partnership from the corporate office \- Interacts and communicates with supervisor(s) on a regular basis to keep them informed \- Demonstrates strong business acumen \- Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention ## Profile