Temporary Sales Associate

Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story. At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. Ensures all daily tasks are completed without negatively impacting service of Coach standards Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools Understands the positive sales impact staffing has on the business; recruits accordingly Works with the Store Manager and/or Associate Manager to protect and drive the needs of the business at all times Develops both self and individual product knowledge skills and remains aware of current collections Encourages team to build long-term relationships with customers to drive business Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking and partners with the Store Manager and/or District Manager when appropriate Sensitive to customer and team’s needs and tailors approach by reading cues Influences customer’s purchase decisions by balancing patience and assertiveness Coaches team on how to incorporate trends into their selling experience with customers Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives) Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Develops a clienteling strategy in partnership with the Store Manager and Associate Manager(s); implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Manager and Associate Manager(s) Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals Productivity Management: holds sales team accountable for personal productivity Sales/productivity goals: communicates goals for the team in partnership with the Store Manager and/or Associate Manager(s), tracks store’s performance at all times and achieves sales through team Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers Works with Store Manager and/or Associate Manager to flex store business strategies and personal selling techniques to contribute to overall store and financial results Enforces sales strategies, initiatives and growth across all categories Endorses, models and develops team to deliver Coach’s Selling and Service expectations Understands organizational objectives and makes decisions in partnership with the Store Manager and Associate Manager(s) that align with Company priorities and values Workplace and Environment Recruits, interviews, on boards and works closely with the Store Manager on strategies to retain top talent Works with the Store Manager and Associate Manager(s) to create a talent bench strength by actively recruiting and interviewing candidates Resolves performance problems using appropriate communication, coaching and counseling techniques Evaluates performance of all associates and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff in partnership with the Store Manager and Associate Manager Recognizes and values individual performance and communicates appropriately Delegates and empowers others Utilizes Company tools to keep self-informed Uses available resources to make informed decisions and takes appropriate partners when necessary Creates short and long-term strategies to achieve personal metrics and performance Fosters an environment of teamwork and collaboration Maintains a calm and professional demeanor at all times Welcomes feedback and adapts behaviors as appropriate Switches gears based on the needs of the business both seamlessly and pro-actively Is adaptable and flexible to change Acts as advocate for the team and Brand Builds trusting relationships with peers and team Approaches challenges in direct and timely manner and partners with the Store Manager and/or Associate Manager(s) Takes initiative; has a high level of ownership and accountability for results of self and others Demonstrates confidence when leading the team and managing the store Leads by example Creates enthusiasm and positivity for a shared vision and mission Operations Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals Adheres to all retail policies and procedures including POS and Operations procedures Understands and uses all retail systems and reporting tools Maintains interior and exterior upkeep of the building with partnership from the corporate office Interacts and communicates with supervisor(s) on a regular basis to keep them informed Demonstrates strong business acumen Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention Additional RequirementsExperience: At least 1 year of previous management experience in a luxury retail service environment preferable.